This page includes a list of Frequently Asked Questions that may be useful to you.
If you do not find the answer you need you may contact the Webmaster
for technical questions about the site, or contact the Store Manager
for questions about products.
What are the shipping costs?
How do I purchase an item?
How can I delete an item that is in my shopping cart?
I want to change the quantity of an item I'm ordering.
Is it safe to send my credit card information over the internet?
What credit card types do you accept?
Can I
call AWhimsicalGarden.com directly?
Return
Policy
What if my item is damaged when I receive it?
What are shipping
costs?
Items are shipped regular ground via
USPS Priority Mail. Fedex Ground,or UPS. After order
is received allow two to five business days for
processing and items are shipped.
Your
order is not charged to your credit card until we are ready to ship. Standard shipping in the continental United States is free if your
purchase is $100.00 or more. Sales under $100.00 follow the schedule below:
Order up to $25.00 - shipping $4.80
orders between
$25.01 and 44.99 - shipping is $6.50
between $45.00 and 69.99
shipping is $9.00
between $70.00
and 99.99
shipping is $13.00
Note - if your order is jewelry or 5x7 calendar
refills and/or weighs 1 lb or
less,
we will reduce shipping costs to $4.75.
Please contact us for 3rd day, 2nd day or next day shipping
quotes.
How do I purchase an
item?
First, choose a category of items to
browse, such as "Necklaces." Scroll down the page until you see an item that you would like to purchase. If
you want to see a larger picture of the item, click on the smaller picture. Use the
"Click Here" button to begin the purchase process. You will be taken to the "Personalize" page first
where you can make all the necessary decisions about your item (color, stone choice etc.). Next, you will
go to the Shopping Cart. Your Shopping Cart is a list of all the items that you decide to purchase during
your visit to acutesite. You may use the "Shopping Cart" button at the bottom of a page
to go to your Cart at any time.
How can I delete an item that
is in my shopping cart?
Enter a "0" (zero) in the Quantity box and press the "Recalculate" button.
I want to change the quantity
of an item I'm ordering.
In the Quantity box on your Shopping Cart page, enter the new number that you would like to purchase
of that item. Press the "Recalculate" button to view your changes.
Is it safe to send my credit
card information over the internet?
Yes! We use a secure server when receiving credit card information. After you have
purchased all of the items that you need, click the "Check Out" button. The next page ("Check Out")
resides on our secure server. If you are using a Netscape browser you will see a blue border in
your browser window, along with a blue key in the lower left corner. If you are using
Microsoft Internet Explorer, a padlock will appear in the lower right corner. At this stage, all information
that you enter is sent to the server using 128-bit encryption. The confirmation page that is
sent back to you ("Purchase Summary") also uses 128-bit encryption. This is the highest level of security
available today with web browsers.
What credit card types do you
accept?
We accept Visa,
Mastercard, American Express and Discover. You can email us and request payment via Paypal also.
Can I
contact awhimsicalgarden.com directly?
You may call 214.564.8978 Or send an email. Our
fax number is 1.530.504.8978.
Returns:
All returns are
subject to our approval. If you would like to discuss returning an item,
please email us at sales@awhimsicalgarden.com or call us at 214.564.8978. Please do not return an item without
authorization. We're sorry, but we cannot refund shipping charges.
Returns received after 30 days receive in store credit. Once
you have obtained a return authorization number, please ship the item
to:
Wells Web Studio
www.awhimsicalgarden.com
754
Monticello Circle
Allen, TX 75002
Damages: If an item is damaged in transit,
please call us immediately. Re-package the item using all of the original
packing material. Upon receipt of the damaged item, we will either issue a
credit to your account or replace the item upon the customer's
request.
Bracelets
Necklaces
Rings