This page includes a list of Frequently Asked Questions that may be useful to you. If you do not find the answer you need you may contact the Webmaster for technical questions about the site, or contact the Store Manager for questions about products.

What are the shipping costs?
How do I purchase an item?
How can I delete an item that is in my shopping cart?
I want to change the quantity of an item I'm ordering.
Is it safe to send my credit card information over the internet?
What credit card types do you accept?
Can I call AWhimsicalGarden.com directly?
Return Policy
What if my item is damaged when I receive it?

What are shipping costs?
Items are shipped regular ground via UPS, Fedex Ground or Priority Mail with the USPS. After order is received allow two to five business days for processing and items are shipped. Your order is not charged to your credit card until we are ready to ship.  Standard shipping in the continental United States is free if your purchase is $75.00 or more. Sales under $75.00 follow the schedule below:

Order up to $29.99 - shipping $4.60
orders between $30.00 and $49.99 - shipping is $6.00
          between $50.00 and 74.99 - shipping is $8.00

Note - if order is jewelry and weighs 1 lb or less, we will reduce shipping costs to $4.60.

Please contact us for 3rd day, 2nd day or next day shipping quotes. 

How do I purchase an item?
First, choose a category of items to browse, such as "Necklaces." Scroll down the page until you see an item that you would like to purchase. If you want to see a larger picture of the item, click on the smaller picture. Use the "Click Here" button to begin the purchase process. You will be taken to the "Personalize" page first where you can make all the necessary decisions about your item (color, stone choice etc.). Next, you will go to the Shopping Cart. Your Shopping Cart is a list of all the items that you decide to purchase during your visit to acutesite. You may use the "Shopping Cart" button at the bottom of a page to go to your Cart at any time.

How can I delete an item that is in my shopping cart?
Enter a "0" (zero) in the Quantity box and press the "Recalculate" button.

I want to change the quantity of an item I'm ordering.
In the Quantity box on your Shopping Cart page, enter the new number that you would like to purchase of that item. Press the "Recalculate" button to view your changes.

Is it safe to send my credit card information over the internet?
Yes! We use a secure server when receiving credit card information. After you have purchased all of the items that you need, click the "Check Out" button. The next page ("Check Out") resides on our secure server. If you are using a Netscape browser you will see a blue border in your browser window, along with a blue key in the lower left corner. If you are using Microsoft Internet Explorer, a padlock will appear in the lower right corner. At this stage, all information that you enter is sent to the server using 128-bit encryption. The confirmation page that is sent back to you ("Purchase Summary") also uses 128-bit encryption. This is the highest level of security available today with web browsers.

If you click on the Verisign button on the credit card entry page, it will indicate that HostDepot is the owner of the certificate.  This is our hosting company.

What credit card types do you accept?
We accept Visa, Mastercard,  American Express and Discover.  You can email us and request payment via Paypal also.

Can I contact awhimsicalgarden.com directly?
You may call 214.564.8978 Or send an email.  Our fax number is 1.530.504.8978.

Wells Web Studio
www.awhimsicalgarden.com
754 Monticello Circle
Allen, TX 75002

Damages: If an item is damaged in transit, please call us immediately. Re-package the item using all of the original packing material. Upon receipt of the damaged item,we will either issue a credit to your account or replace the item upon the customer's request.